4/10 Rimeligt
28. marts 2025
First negative review ever given.
We are a family of 7 and we book way ahead of our planned trips in order to get joining rooms. We showed up and did not have joining rooms. Spoke to Danielle at the counter and she said there were no notes made but when I showed her there was she said “ Well I see it now but I didn’t assign the rooms and there is nothing I can do!” She said “Let me help the next people and I’ll deal with you later.” I asked Danielle why she was being rude and she said she wasn’t and she said she didn’t say that. We have been coming here for over a decade and this was very rude. We came here before the renovations and have always left a good review. In fact, I’ve never left a bad review anywhere prior to this one. As I said, we purposely book well in advance since we have a need for two joining rooms. On this night, we had to sleep with adults in different rooms.
Michael
Michael, familierejse på 1 nat
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