Check in was a good experience. The lady was very friendly and helpful. The only detail she got wrong is that we’d booked two single rooms and she was under the impression we’d booked a single and a double. She looked again and corrected herself. She gave us the keys and one of the rooms was a double….. we paid for breakfast up front when booking. At checkout, the lady (a different one to the previous) tried to charge breakfast for one of the rooms - the double we were given. I explained that we’d already paid up front for breakfast and that I would show her the email as proof. She didn’t want to see the email and told us not to worry about it. I can only gather from this that the lady who checked us in, still gave us a wrong room, despite me telling her we’d booked two singles, hence why we were asked to pay breakfast for one of them. Anyway, the lady took the keys and we were gone. Two hours later, I received a phone call from the lady asking where the room keys were. All very odd. I reminded her that she took them from us at check out. She said she’d have another look for them. We never heard anything back.
As for my room, there was dry urine on the back of the toilet, the soap dispenser was completely empty, the bathroom door did not close, as the door was too big for the frame (clearly moved or warped over the years), the mattress was lumpy and windows drafty.
Breakfast, however was lovely - couldn’t fault it.
