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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property
Beachfront resort with spa, near Quinta Avenida

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

Exterior
2 outdoor pools, sun loungers
Exterior
Deluxe, 2 Queen Beds, Non-Smoking | In-room safe, blackout drapes, iron/ironing board
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.8 out of 10

Good

Guests liked:

Clean rooms, friendly staff

Popular amenities

  • Connecting rooms available
  • Bar
  • Airport transfer
  • 24/7 front desk
  • Spa
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Free use of bicycles
  • Beach umbrellas
Feel at home
  • Free cribs/infant beds
  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
The price is $386
includes taxes & fees
$317 per night
Dec 9 - Dec 10

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board

Superior Garden, 1 King Bed, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Private bathroom
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board

Accessible Room, 1 Queen Bed, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Private bathroom
  • 391 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, Non Smoking, Pool View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking | In-room safe, blackout drapes, iron/ironing board

Superior Ocean, 2 Queen Beds, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Private bathroom
  • 391 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board

Superior Room, 2 Queen Beds, Non Smoking, Pool View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking | In-room safe, blackout drapes, iron/ironing board

Deluxe, 2 Queen Beds, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Private bathroom
  • 428 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board

Superior Garden, 2 Queen Beds, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Private bathroom
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board

Superior Ocean, 1 King Bed, Non-Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Blackout drapes/curtains
Private bathroom
  • 391 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior With Garden View

In-room safe, blackout drapes, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Superior With Ocean View

In-room safe, blackout drapes, iron/ironing board

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Superior With Pool View

In-room safe, blackout drapes, iron/ironing board

Room Superior With Pool View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Superior With Ocean View

In-room safe, blackout drapes, iron/ironing board

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Deluxe With Garden View

In-room safe, blackout drapes, iron/ironing board

Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Superior With Pool View

In-room safe, blackout drapes, iron/ironing board

Room Superior With Pool View

  • Sleeps 4

View all photos for Room Deluxe With Garden View

In-room safe, blackout drapes, iron/ironing board

Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Room Superior With Garden View

In-room safe, blackout drapes, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

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About the neighborhood

Map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Golf Club - 3 min drive - 1.2 km
  • Quinta Avenida - 6 min drive - 2.8 km
  • Xplor Theme Park - 11 min drive - 7.9 km
  • Xcaret Eco Theme Park - 15 min drive - 8.6 km
  • Mamitas Beach - 20 min drive - 4.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.7 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Rosa Roja - ‬6 min walk
  • ‪RIU Yucatan - ‬8 min walk
  • ‪Occidental Allegro - ‬8 min walk
  • ‪Pool Bar - ‬1 min walk
  • ‪Miyagi - ‬7 min walk

About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

At Viva Maya by Wyndham, A Trademark All Inclusive Resort, you can spend time at the beach enjoying beach umbrellas, beach massages, and yoga, plus you'll be just a 5-minute drive from Playacar Golf Club. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. La Terraza, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this eco-certified resort include 2 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers say great things about the helpful staff and beach location.

All inclusive

All-inclusive room rates at Viva Maya by Wyndham, A Trademark All Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, German, Italian, Spanish

At a glance

Hotel size

  • 604 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 5 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee/tea in a common area
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Children's games

What to do

  • On the beach
  • Tennis lessons
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Archery
  • Rock climbing
  • Kayaking
  • Canoeing
  • Sailing
  • Scuba diving
  • Surfing/body boarding
  • Windsurfing
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Snorkeling nearby

Working away

  • Meeting rooms
  • Conference space (18977 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • ATM/banking
  • Garden
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Full-service spa
  • Spa tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Water dispenser
  • Banquet hall

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Front entrance ramp
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Viva Café - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 1.96 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Frequently asked questions

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort offer free cancellation for a full refund?
Yes, Viva Maya by Wyndham, A Trademark All Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Viva Maya by Wyndham, A Trademark All Inclusive Resort?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Viva Maya by Wyndham, A Trademark All Inclusive Resort?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Viva Maya by Wyndham, A Trademark All Inclusive Resort?
Yes, there's free self parking.
Is airport shuttle service offered by Viva Maya by Wyndham, A Trademark All Inclusive Resort?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Viva Maya by Wyndham, A Trademark All Inclusive Resort?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Viva Maya by Wyndham, A Trademark All Inclusive Resort?
No, this resort doesn't have a casino, but Riviera Gran Casino (6-min drive) is nearby.
What is there to do at Viva Maya by Wyndham, A Trademark All Inclusive Resort and nearby?
Have fun with onsite activities like kayaking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Viva Maya by Wyndham, A Trademark All Inclusive Resort also has 2 bars and a sauna, as well as a fitness center and a garden.
Are there restaurants at or near Viva Maya by Wyndham, A Trademark All Inclusive Resort?
Yes, there are 5 onsite restaurants, featuring international cuisine.
Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Viva Maya by Wyndham, A Trademark All Inclusive Resort like?
Viva Maya by Wyndham, A Trademark All Inclusive Resort is located on the waterfront in Playacar, a short 16-minute walk from Mayan Ruins of Playacar and 14 minutes' walk from Playacar Beach. Travelers love the resort's prime location.

Reviews

7.8

Good

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very Good

Out stay was great, over all The service was great. Everyone was friendly
Miguel Angel, 8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jairo Eliud, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Enjoyed my stay with my children. Foods in the buffet did not disappoint. Loved the adult pool. Would definitely recommend and go back.
Jammie, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Stephanie, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Resort is very family friendly , lots of entertainment for kids and adults. Beach is beautiful , all staff is friendly and very welcoming . Food is good many options for everyone. I would recommend it to anyone
Jagoda Maria, 7-night family trip
Verified Orbitz guest review

6/10 Good

14 of us, half got stomach bug. Also food in restaurant wasn’t good, buffet was better. Still beautiful vacation
Wasim, 7-night family trip
Verified Expedia guest review

8/10 Very Good

Carol, 5-night trip
Verified Orbitz guest review

10/10 Exceptional

Safe and Quiet friendly stuff beech was great
Halit, 7-night trip
Verified Expedia guest review

8/10 Very Good

Friendly Staff
Friendly staff. Just a little bit comicated to make restaurant reservations. Overall goo
Edgar, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The show every evening is amazing!!
Gwenna Cherie, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

We have been here 4 times. We really enjoyed it. Everything you need is easily accessible on the property. Fun times, beautiful beach, great food, and excellent staff. We will definitely be back
Zulfia, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

Very good
Svetlana, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent service
Maria, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was great except our AC in our room was not working properly. They had someone come to fix it but it still wasn’t gettin cold. They would not accommodate us by letting us have a new room. As hot as it was there, there’s nothing as bad as waking up in the morning thirsty and sweating because you’re hot. That was the most horrible thing on the trip. They should have let us have a new room with working AC. Very disappointed. Other than that it was fine
Ivan, 7-night family trip
Verified Expedia guest review

6/10 Good

1st the room was I stayed I didn't feel safe the door was cracked in half and the i was all the way at the end of the hallway! They couldn't replace the door
ABIGAIL, 5-night family trip
Verified Expedia guest review

8/10 Very Good

We enjoyed our stay. The property is small enough to walk everywhere and it has all the amenities. Not all people follow the no smoking rule and our neighbour was smoking in her room and the smoke was getting into our room. Other than that, no complaints. The food at the buffet is great, the food in the restaurants needs to be better. Very good drinks, not so good coffee, but better cappuccinos. The beach is great with palm trees and hammocks. Some seaweed floating. Great view of the sea. Lots of things to do. Great tours!!! Lots of entertainment for kids and adults. Staff is very friendly. We would come back again.
Miguel, 7-night romance trip
Verified Expedia guest review

4/10 Fair

I recently stayed at Viva Maya by Wyndham, and unfortunately, my experience was quite disappointing. The hotel itself is small and outdated, with rooms that had an unpleasant smell. The buffet menu remained the same every day, and the food quality was mediocre at best. I was also disappointed by the lack of drinking water in the rooms. Unlike other hotels I have visited, this one does not provide bottled water or soft drinks in the room fridge, which was quite inconvenient. Moreover, the seaweed on the beach really dampened the overall experience. While I understand that they cannot control the ocean, maintaining a clean beach is essential, and this was not the case during my stay. Overall, I would not recommend this hotel and I do not plan on returning.
Natalya, 7-night family trip
Verified Expedia guest review

6/10 Good

The resort is quiet and relaxing. It's inside the gated Playacar neighborhood, so we felt safe going off property to explore a bit. My room was directly across from the adult pool which was amazing and my room actually had a private mini pool in the patio. That was amazing.
Gerald, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent resort located right on the beach. It's very compact so everything (pool, beach, buffet, restaurants, lobby, etc) can be reached in a minute or two regardless of which building you'll get. We had a week of fantastic time with my wife and our daughter here in July 2024! Thanks Viva Maya!
Alexandre, 7-night family trip
Verified Expedia guest review

6/10 Good

Good place but need to improve customer service. There were some remodeling around and there were always noise.
Carlos, 3-night family trip
Verified Expedia guest review

8/10 Very Good

The property needs to work on rooms climate. Excessive humidity inside rooms make all my family ill. All other areas in the hotel are ok.
Ricardo, 7-night family trip
Verified Expedia guest review

6/10 Good

I spent my 5 days fixing toilet water valve. Everyday was going to be fixed but when I returned to the room nothing. Definitely member attention was not a priority. Other than that I would say it was pretty good.
Wilberto, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

I loved all the activities the resort had to offer for the guest
Julio, 6-night family trip
Verified Expedia guest review

2/10 Poor

Karla, 6-night trip
Verified Expedia guest review

6/10 Good

Renato from the front desk is rude. If your not a member they treat you differently. On the other hand Antonio from the pool bar area he was awesome good customer service
Janette, 7-night family trip
Verified Expedia guest review

General property information

Travelers Say
"Very nice beach and enjoyed the pool area."
Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM