I caution against considering this place unless you're solely focused on Instagram content. Our extensive travel experience, spanning over a decade with around 600 hotel stays globally, led us to the most disappointing encounter ever. Even basic lodgings in remote areas exceeded this.
The hotel prioritizes Instagram aesthetics, possibly driving positive reviews from those valuing social media over true experience.
During our 9-day stay, several issues arose:
Administrative Mishap:
The hotel claimed to be adults-only, but kids under 12 were observed nearby, conflicting with policy. The hotel initially insisted on verified ages, suggesting fake passports when challenged. Eventually, the mistake was admitted.
Room and Hygiene:
A room change was granted after days of power outages and an unclean space with plumbing issues. However, replacements lacked promised amenities. Compensation of three days' half board did not suffice.
Room Cleanliness:
Initial room conditions were poor, with ants, spiderwebs, and foreign hairs. Persistent plumbing issues led to flooding and a sewage smell. Broken fixtures added to the woes.
Disappointing Service:
Apart from select restaurants, staff were unprepared, inattentive, and language barriers hindered communication. Extensive wait times were common, highlighting service flaws.
To conclude, this was our worst experience. I urge you, if you've read this, to explore better option!