2/10
Our room was super humid and mouldy. We complained and was offered another room, which was only a little bit better. It was still hard to breathe properly in there and the smell was awful!
The staff that night treated our complaint with arrogance and was very rude. He kept misinforming us about the possibility of a refund and we were under the impression that he was not truthful during our correspondence as well as his correspondence with hotels.com.
They ended up not giving us a refund, but we ended up leaving days earlier as the state of the room was not meant for living in!
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