4/10 Rimeligt
3. januar 2025
Willfully poor service
After check in went out to get some dinner and brought back to room, which had glitter on the carpet from whatever party had been there. An envelope on the desk, so clearly housekeeping did not vacuum or do anything other than linens. Discovered there was no remote for tv. Front desk told me that previous guest had misplaced it. Then told me to turn it on manually and change channels manually. After eating went to front desk, was told no other remote would work, When I requested a partial refund he finally offered to put us in a different room. I declined, as we were settled in and he offered a 10% refund. So he willfully put us in a room that he KNEW had no tv remote. It wasn't until after I requested a partial refund that he offered to put us in different room.
Although room was nice I cannot condone such poor service. Cannot recommend for this reason.
John
John, rejse med venner på 1 nat
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