The staff are wonderful. Don't get that wrong. But a few things make this hotel vastly overpriced and I'm angry that I was fooled into paying it:
1. All day on our first full day there, the water was not working. This was not the hotels fault, but they refused to move us to the sister hotel or find us an alternative. We could not shower or even use a toilet all day, just basic facilities were not available (but we still had to pay the full rate which I think is disgraceful).
2. The shower head is too high for the showers. The water went everywhere. (When the water worked).
3. I booked the main hotel as advertised on hotels.com. We were put in the annex property at a completely different address which I was not happy about.
4. The noise outside the hotel was very loud at night.
5. The table in our room was wonky and unusable, which isn't a problem in itself, but when you pay over 700 EUR for 2 nights, it's pretty disgraceful.
I do feel conflicted writing this review because the staff were lovely, but in no universe was this stay worth 700 EUR. Save your money and book another cheaper place. We certainly will not be back.