2/10
I didn't stay and I will tell y'all why I gave this rating. I booked the room because it was cited as a pet friendly location. I was escaping a house that had no a/c and a pet that was going for surgery the next day. She and I both needed a comfortable spot to sleep. I get turned away at the location because my pet is a cat. Nowhere on hotels.com indicated that cats were not allowed. I was told "it's on their website". I booked thru hotels.com, it is not my burden of responsibility to check your site, it is y'alls to make sure hotels.com has accurate information. Both myself and a rep from hotels.com attempted to get me a refund but the manager had no interest in doing so. The thing is, I've stayed at this location WITH my cat previously. They may not care that they lost a customer but for something that was most definitely out of MY CONTROL, I should be provided a refund. Thanks to hotels.com for trying, but no thank you to a property manager who has no concept of making things right.
Sabrina
Rejse på 1 nat