Seemed to be very disorganized, took sometime to actually check in, and finally was given the keys got to the room, the door was open, looked inside and to find it completely dirty and used like someone was still using the room, go back to the desk, explained that the room was either occupied or hasnt been cleaned, just looked at me like i had two heads and was arguing with someone else behind the desk stating that room should have been on the sheet ect... and proceed to go through the list to make sure the job was done, meanwhile i just want to go to the room and get settled, took another half hour or so finally she sends someone up to the other room to make sure it was clean before we got up there, and says good good....finally got into the "clean" room at furst glance it was 100 times better than the other but as getting settled in, found tons of black hair everywhere, the shower curtain was a very dark brown along the bottom of it, found dead bugs by the coffee maker, drawings in the desk drawer and in the binder...the pool is out of service, wish was told apon check in or would have went somewhere else...glad it was for one night!! Never again thanks but not thanks