Hotel Orts

Bed Bugs, tv didn´t work, some staff ok, others bad attitude, elevator not in best condition.

The Hotel Orts was in a great location. check in was quick and the staff were friendly. We stayed for 3 nights. Breakfast was okay but kind of pricey. Overall we really liked the hotel and location and the location is why we picked it. Plenty of bars and restaurants within walking distance. At night we could hear a lot of street noise so if you are a light sleeper you may not get the best sleep.

Requested double bed and got two singles which were separated during sleep causing to fall on floor

I had a relatively late check in (~8PM) and there was someone at the desk to check in me in. I really didn't see anyone staffing the hotel outside of that. The room was pretty spacious for the area though. The room had a great balcony that I assume would be awesome to hang out on when the weather is nice.

We had problems checking in, detailed in an earlier review. We were sent to an unmade room (Pictures below) and the manager was reluctant to move us, suggesting we wait for the room to be sorted. After waiting for about 30 minutes with no sign of a cleaner, we protested loudly to Reception and were finally given a key to the room one floor above. This was small, but adequate although as a non-smoking hotel, I would have preferred that the disgustingly full ashtray had been removed from pride of place outside the window! Strangely, there was a kettle and mugs, but no other tea or coffee making provisions and the mini-fridge contained an open and dried out pack of cheese slices. The downstairs bar, however, served great beer (not hard in Brussels!) The hotel is also very close to the old centre of the city and all of the Christmas markets. Given that it was New Year's Eve, the room was reasonably quiet at night, So quiet, in fact that we overslept next morning and only just made the check out time. Luckily, the woman on duty made up for the attitude of the manager the previous day, and agreed to provide the breakfast we had paid for, even though it was well past the deadline. We were also able to leave our bags. Despite the location, not sure that I would use this hotel again - first impressions count!