Check-in kiosk was took many steps to use, and it did not end up working. Going upstairs to reception there was no one there. Tried calling and someone hung up on me. Waited about 20 minutes for someone to come and check me in- told I needed to use kiosk that didn't work. Once finally checked in, room was fine. Lots of noise from outside due to construction for Cologne pride and being on a main street. Again for check-out, had to use the kiosk, which said there was no record of my reservation. Was in a hurry so just left key in the box. Really need to fix the kiosk system and have someone available at the reception. Hotel room itself was fine and clean, with gummy bears on the pillow, which was a cute touch.