Frist of all, the Name alone is an issue. Although the Name says Luzy Suites Harborside, there is no such place on the planet. Try to enter it in a GPS...since the name is actually The Pier Apartments...which is exactly what we are dealing with here....apartments, NOT a hotel/suite. We had a 2 night stay for 3 people booked and, after 1/2 hour of driving around the same 2 block-area, took a chance and realized The Pier is The Luzy. At first, everything was cool...nice lady at the front desk, gave us one (1) key (yes, an actual key) and a parking pass for the garage and charged us $20 to park for the 2 nights....not bad. The room seemed to have everything, kitchen, seperate bedroom, flat screen, Verizon modem proudly on display...clean, nice view of Manhattan. Then the fun startes...let's turn on the TV...nothing except a 'waiting for reception'. Tried to call the front desk.....no phone. Went to the front desk, told us "no one has cable right now". So, let's call the front desk...oops, no phone and no number for the front desk. Walk back down, ask for towles...told they don't have any but will see what they can do (much like the cable TV situation). Left for Manhattan and did actually come back to 2 new (tags still on) towles. Now that we are back from a night out, lets kick back, open a bottle of wine (no cork screw available) and watch a movie (NO cable), or I'll fire-up something on the internet (NO Internet Access). There's more, but out of room...