Wonderful, helpful and nice staff. Beautiful hotel, great restaurant downstairs. Great location, close to many things, including train station. Easy to get taxi's, close to restaurants, etc. However, it is very loud at night just due to the street noise outside from the busy street and alleys. Bring earplugs and you'll be fine to sleep. Also just a heads up, one wall of the bathroom is completely glass and see through (especially at night w/ the lights on) if you're uncomfortable with something like that. One of the few hotels we could find a king size bed in in Madrid, so that was great!