4/10 Rimeligt
31. okt. 2022
The not so smart hotel.
At surface the hotel looks neat but we several times encountered that the service was faulty. From the beginning there was no light in our bathroom. I then went to the reception to ask them to do something about it. They ensured me that they would take care of it. Next couple of hours we didn't hear anything, so I once again went down to the reception. This time they promised me that they would take care of it while we were out for dinner. In the two days that we stayed there, they never took care of it.
Another problem arose when we wanted to use the pool and sauna the last evening. In the reception they had told me that it would be open from 18 to 23. We therefore planned to visit the facilities after dinner. However, when we came back at 21:30 we were told that it was closed. It was only when we started to complain that they all of the sudden changed their minds, so that we could visit the facilities.
It is important that I also mention that the rooms are neat and that the breakfast is good with a nice view. However, they seem to have a problem with the training of their staff because the problem was not with one specific staff member but rather seemed to be a general problem.
PS. on this page it is stated that airport transfer cost 820 Som but in the reception they charged 1014 Som.
Christian
Christian, familierejse på 2 nætter
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