I recently spent an enchanting stay at Sofitel Guangzhou Sunrich, and overall, it was an unforgettable experience that combined luxury in an impressive manner. However, I must unfortunately mention an unfortunate episode at the pool area that affected my overall experience.
Upon arrival, I was greeted by friendly staff, ensuring a smooth and quick check-in process. My room overlooking the city was spacious, beautifully decorated, and equipped with all modern conveniences. The bed was extremely comfortable, and the hotel's facilities were impressive, especially the large, well-maintained pool and attentive staff.
Unfortunately, my experience at the pool was not as pleasant as expected. I observed some guests behaving inappropriately by spitting directly into the water, creating an uncomfortable and unprofessional atmosphere. I reported the incident to the staff, but it seemed like they did not take it seriously or take any action to address the issue.
This unfortunate incident affected my enjoyment at the pool, and I no longer felt it was a comfortable place to spend time. I hope that the management will take this seriously and implement more proactive measures to ensure that all guests can enjoy the facilities without unpleasant incidents.
Although this negative experience affected my overall rating, Sofitel Guangzhou Sunrich still has the potential to be a fantastic place. I hope that the management will take steps to improve the situation and ensure that similar inciden