Mantra Crown Towers

The hotel was in a good location and it is great for kids because of the pool. Our room needed to be updated pretty badly and it also smelled like tobacco. Despite this, most of the stay was pretty decent. We stayed for six nights and we requested a late checkout on our last day there but were told that it would cost $20 an hour for a late checkout. Considering how much money we spent there, it seems that they would have been courteous enough to allow us to check out one hour late without charging us a fee.

asked them at the reception several times how does the aircon works. Nobody helped. Also asked several times about the bad smell at the room entrance and I was told that house keeping would come but no one ever turned.

Nice stay with great ocean view.

Gold coast is a place to visit. Love it See you next time👌

The receptionists’ services were not so nice. They knew we were new comers. They didn’t introduce anything to us, such as the WiFi service( after we had gone up to the room, we could not find the information about it, then rang them, then they asked us to come back to the reception to get the WiFi code), the timetable of shuttle bus to the theme parks, etc. because we arrived at the hotel a bit late, say 6:30, we asked them about the shuttle service to the theme parks and the tickets, they just said time was too late, you could ask tomorrow morning. Why they couldn’t answer us straight away, but asked us to come back the next day, they wasted our time to plan our trip. We had to ask for help with our friends in Sydney to book the theme parks’ tickets and plan the transport. The facilities and the location of the hotel were good. Very convenient.