2/10
We booked the 'Classic double' and were hoping for the charming, cozy vibe of this room - but upon arrival, we found that we had been "upgraded" to the 'Superior' room.
Indeed this room is more expensive, but it was unclear to us why. The room wasn't cozy at all and we did not notice anything about it that would have explained why it was better than the Classic room we booked. Also - the room was facing the street, and was located right above a sports bar. The noise was impossible to ignore until the bar closed at 2:00 AM, even though we closed the windows. Completely unacceptable for a 150 € room, advertised as sound isolated.
However, the next day we spoke to the staff and they managed to move us to another room that ressembled the Classic double we booked. Not quite as nice, but we chose to accept it.
Since we lacked a lot of sleep from the first night, I asked if they would provide some kind of accommodation, and they offered to discount the tourist tax for the first night.
However, during the next 3 nights in the new room, we experienced a lot of noise from the hallway when other guests came in. Speech and footsteps was extremely audiable, for some reason.
The morning we left, I noticed the reason. There was a crack in the door frame of our room. No wonder we could hear everything in the hallway, we were a part of it.
Conclusion:
- Hotels.com says the rooms have noise isolation, which was not true.
- We feel that the aesthetics of the room was not as advertised.
Anders
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