Where do I even begin?? This is the most falsely advertised hotel I’ve ever stayed in. The pictures look amazing but in real life, the rooms are far less glamorous. We stayed in family connecting room 207/209. We had a missing shower door in one bathroom, mould in the shower basins, grout falling off the shower tiles, dried yellow stains on the toilet seat, stained towels, no laundry service available, and the most inconvenient bathroom layout.
Some positives…the room itself was comfortable with good air conditioning, breakfast and pool was adequate, there is complimentary water, daily housekeeping, staff were friendly and the location was convenient. It wasn’t value for money.