6/10 Godt
13. februar 2025
Great staff, good food & drink, but.....
We spent our 1st night in room 7 which was not the room we'd booked. After speaking with Tash, she said that the listing is incorrect on Expedia. The room is due to be refurbished and has a badly cracked basin and an unusable shelf above it. A complimentary drink smoothed the disappointment and we slept well.
After spending most of the following day mooching around Monmouth we returned and were offered a change of room to room 4. This is a recently refurbished room to the standard that we were expecting when we booked. We happily changed rooms. I wish we hadn't. At 3am we were woken by what we thought was a very loud extractor fan. This ran until 3.25am. It stopped for 5mins then ran for 15mins, stopped for 5min's and then ran for another 15mins. The more it ran the louder it got. I fell asleep around 4.30am but my wife was awake longer.
The staff at the Punch House are great and were as helpful as they could be, but that couldn't make up for the disturbed night in room 4
Wayne
Wayne, rejse på 2 nætter
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