Royal Villas Resort

Every thing was great except the night of the 11th I called the front desk and asked if there was a package delivered for me and the man that answered said yes. I said great I will be right down. I got there introduced my self and said I was there for my package. The man said there is no package. I said I just called and he said "Well you didn't talk to me. I questioned this several times and asked if you dialed 50 should it reach this phone pointing to the one on the desk. Yes he said but I did not get the call. Hummer's I say where else could I have diced and talked to someone that said the package was here. he would not answer any of my questions. I started getting very frustrated and asked again Who else could I have talked to on the phone...... he said" HAVE YOU BEEN DRINKING TEQUILA? After about a 15second silent angry stare from me he said. Is there anyone else in your party that could have picked it up? Yes I said our kids could hav but I just now called and was told it was here at the desk. he said" Well just before you got here a couple asked for a package and were given the only package sitting here. Yes my kid got it and we were in different elevators at the same time , they with the package going up and me coming down. We had adjoining rooms and this Jerk at the desk should have know that or if he didn't, he should have be at least polite enough to say " Gee Mrs. J I sure haven't seen it but I will find out who else has been here at the front des

The hotel was good ., the only concern is about the loud music in the lobby., they were hosting a party and the music was way too loud until 2:00am.not everybody wants to be asleep listening loud music..

Excellent

We got a room in the 8th floor spacious, balcony with indirect ocean view, very deferred maintenance, mold closet/ bathroom, AC too cold or too hot, internet no connect we use other room access internet, pool dirty it was splash water around pool very danger for slippery I almost felt down, seat for pool look old and dirty, the room cleanliness floor under bed, balcony and closet,shower, toilet, sink needs deep clean and apply silicon all around wet area also towels in the room look old and grey. Lobby areas, elevator super dirty, Fish Aquarium nearby the breakfast room very bad the fishes look sick very discussing We asked the maid to clean better and she did it. the room needs more upgrade and better maintenance daily.

Great Place, nice and quiet.

Slow Checking in and out.

The hotel should renovate the towels, furniture and the condition of the rooms. It is an expensive hotel and the suites are large and spacious but it is a shame that the old condition of the furniture, specially that none of the drawers were able to close. Also collecting and returning control remote of the TVs is not a nice gesture to the guests. Too many old practices at the check in. The restaurant and the band that plays at brunch is the best amenity.

It was a nice stay at the Royal Villas I think booking through a 3rd party booking did not get me the best choice of rooms next time I would book directly through the hotel. The traffic noise was noticeable, a little closer to the sea would have been better.