2/10 Dårligt
24. jul. 2025
poor handling of staff miscommunication
I stayed at Ruby Mimi in Zurich and was unfortunately very disappointed with the experience. The hotel itself is stylish, but the level of service was far below what I expect — especially compared to many other hotels I’ve stayed at through Hotels.com.
The main issue was around a parking refund. At check-in, we were given instructions that already seemed confusing, but we followed them. At check-out, we were told the complete opposite — and instead of acknowledging the conflicting information from their own staff, the responsibility was placed on us as guests. When I asked for clarification, the issue was dismissed with a comment like “it’s only 11 CHF,” which came across as arrogant and unhelpful.
For me, it’s not about the small amount, but about how you speak to and treat your guests. It’s simply not acceptable to shift blame onto customers when the error lies in the hotel’s own internal communication.
I travel often and choose hotels based on honest reviews. I hope this helps other travelers make an informed decision. Unfortunately, I won’t be staying here again.
Smilla
Smilla, rejse på 2 nætter
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