My boyfriend and I were travelling to Krakow, and we decided to treat ourselves and upgrade our stay to a five-star hotel in old-fashioned style, a rare (and expensive) experience for us. We expected some kind of luxury, but even though it looked beautiful, it was all kind of scruffy and forlorn. We stayed one night in a big room, but was woken aprubtly by construction right outside our window at 6.45 on a Saturday morning. We requested a different room and got - a smaller - one. The staff was really nice, but we weren't compensated for the smaller room, and the first room shouldn't even have been rented out at all with construction going on all day from early morning. A lot of little things were amiss, like crooked, uneven beds and missing info on wifi and roomservice. The breakfast was almost inedible, just thankful we didn't pay to have it included our entire stay but only tried it one morning.
On the plus side the staff was very kind and welcoming, but I've stayed at much cheaper hotels that were a lot more luxurious. We're really disappointed and cannot recommend this hotel.