8/10
Overall, the stay was good. The room had a couple small cosmetic issues, but nothing that really matters. It's almost impossible to get anyone to answer the Sun Club phone extension. Consierge will answer regularly, but if you're a Sun Club member, they refer you to Sun Club again. My only serious conplaint was about laundry service. There is a $100 USD deposit on laundry service and the balance is credited to you once the service is done. After I paid the deposit, the service wasn't picked up for over 24 hrs and the Sub Club phone calls went unanswered. I had to take my laundry to the Sun Club for them to take to laundry. ANOTHER 24 hours later, I had to go back to the Sun Club desks because the calls went unanswered again. Housekeeping wasn't answering for them, so I was told to wait longer. "Nothing more can be done". Laundry was returned after 10pm. My laundry credit wasn't mentioned at checkout, I had to ask about it. They took my email address and I was supposed to receive an email to issue my balance. Still waiting on the email 8 days later.
The facility is great, the staff is great, the food is all pretty good. Definitely enroll for the Sun Club and definitely go to the spa. Stay away from laundry service.
Robert
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