Not exaggerating, this was, by far, the WORST experience I've ever had with Hotels.com. I don't know how this property is even available on the platform. It was filthy, smelled awful and was in disrepair. Broken door jam, broken light fixture, broken and scratched furniture, dirty surfaces, cigarette burns eveywhere.
I checked in (was warned not to smoke or I'd be fined. I assured the attendant that I dont smoke and would not violate the rule), went back outside to park, went up to the room, got the shock of my life, took a video for proof in case there was any push back on giving me a full refund and went right back downstairs to check out.
The attendant at the desk offered a partial refund because it had been over 15mins since I checked in. He said it was close to 40 mins (not true) so he couldn't refund my money. If this is a real rule, it speak volumes about the quantity of time their usual clientele stay in the rooms. To keep any of my money is completely unacceptable. In order to get the rest I was told I have to call back and speak to the manager. He has conveniently been gone for the day or in a meeting everytime I've called since Dec 21st.
Honestly, it doesn't say much for Hotels.com that this place is available on the platform. It truly is a 0star establishment. It's a health hazard. I should have taken some pics instead of just video.