Residenza Frattina

Fint centralt beliggende hotel med fin morgenmad

Et rigtig dejligt hotel der ligger lige i hjertet af de forskellige serværdigheder. God morgenmad i hyggelige omgivelser. Minibar med vand og sodavand som er gratis. Hele døgnet kan man gå i spisestuen og lave kaffe/the og tage en kage, som også er med i prisen.

Receptionen var særdeles imødekommende og meget hjælpsom ved booking af udflugter. Jeg havde glemt min pung i opholdsrummet og den blev kort efter afleveret til mig af personalet. En stor tak til til personalet.

Dejligt mindre hotel med en familie stemning. Perfekt beliggende mellem Den spanske trappe og Trevi Fontænen. Tæt på metroen og bybusserne. Meget venligt og hjælpsomt personale på hotellet. Der var lidt udfordringer med WIFI til værelserne, men det fik de styr på i løbet af 2 dage.

Vores hotelværelse var lille og vi måtte næsten bakke ud på toilettet. (Værelse 32), men hotellet havde en fantastisk beliggenhed med gode senge. Mulighed for selv at lave kaffe på værelset. Morgenmad var ok, med en venlig betjening.

Great location. Regular rooms. Very small bath and it is important to note that at night there is no reception

Clean good breakfast nice people

Stayed for 2 nights. Superb location to Spagna Metro and accessible by airport to Rome Termini but prior to which a bus shuttle transfer is a must. Breakfast included in my price in an almost classy dining room. Service was so so. Had to call as it was the lower season. Counter staff are not available 24/7. Important to check and ensure your arrival time is when there is someone at the front desk or if not call. If not you can't get inside the hotel. Four flights of shallow steps so no big deal. Was disappointed as it was raining almost everyday and as we had visited Italy before we wanted to use the heat/thermostat grill to warm ourselves and dry some icky clothes. Renato who opened the door for us said it was spoilt. So the next day I checked with front desk Elisha at 9.30am and she responded that it was UNLAWFUL, ILLEGAL to use. That didn't make any sense during the colder and rainy season. Guess what! It's not unlawful its just spoilt. I just wish people would not treat customers like dunces. How did I know? Cause I checked in the later part of my stay at the hotel down the street at Grand Master Suites and the front desk Mary and I had a good laugh over it.

We were very unhappy with the service this hotel offered. After 5pm there is no employees there. We had a issue with our key and were unable to get into our room. We had to try several times to reach someone to come back to the hotel and get us a new key for our room. The whole process took over an hour. After talking to other guests we discovered that we were not the only people that had had difficulties with there keys. The room was fine but when you spend $200.00 a night on a room you expect someone at the property later than 5pm. They really need someone there from approx. 6am to 10pm to make sure there guest are properly taken care of. Would not recommend this hotel to any arriving after 5pm and if you do chose this place make sure your key works before leaving the property.

Lovely service. Hard working staff. Erwin is a great barista ☕️.