Novotel Surfers Paradise

The upgraded room was excellent with an amazing view of the sea. The buffet breakfast was too class

Everything was good especially outside view. But shampoo quality was not good Thank you

rooms are slightly outdated

Love the location - just a short walk to the Glink tram station, Surfers Paradise beach and Cavill Avenue shops. Right behind the hotel, at Beachcombers it’s the Skybus pick/drop off station. Right beneath the hotel was the Hard Rock Cafe and the Paradise Mall. Loads of restaurants, shops and cafes in the vicinity. However, I don’t quite like the service at the reception- there’s often a long queue and only 1-2 staff manning it! The ladies at the reception were warm, friendly and helpful, the gentlemen not so - they were business like and seemed unfriendly. Before I went over to Gold Coast I emailed the hotel asking for directions- should I take the tram/ bus/ shuttle - the reply I got was business like. Unlike other hotels I stayed in which took initiative to send maps, instructions; and one hotel even sent me a video! About a week before I got to Gold Coast I received another email about having to put in a deposit upon arrival. Again, the tone was too business like and I wondered if I should rethink my decision to stay there. However I decided to just stick to Novotel as I stayed in Novotel Hong Kong some time back and was impressed with the service and the hotel. I was thankful the hotel though - for giving me a room on a high floor as per my request and upgraded me to a room with a sea view - but instead of a king sized bed it’s a twin which I was ok with. Simple modern decor with a balcony. No bedroom slippers, toothbrushes/ paste and bottled water. Will stay here again.