I regret to say that my experience with this hotel was disappointing. I had informed them in advance that I would be checking in late, but it seems my room was given away, assuming I wouldn't arrive. When I arrived, there was no one at the front desk for about 30 minutes. Despite calling and knocking on the door, I received no response. After a long flight, this was incredibly frustrating.
When the front desk clerk finally arrived, he seemed to blame me for the delay and was quite rude. He even threw the check-in paperwork at me and made a comment about “Californians being so impatient,” which felt unfair, considering I had waited at the front desk for half an hour. At one point, the clerk leaned in as if he wanted to fight, which was both intimidating and unprofessional. I have this moment recorded on video.
To make matters worse, the room I had originally reserved wasn’t available. Despite booking online and completing pre-check-in the day before, they offered what they called an "upgrade"—a room with two queen beds, which was far from ideal for my wife and me, especially since we were celebrating our honeymoon. The clerk's attitude was dismissive, and he suggested I speak to the owner the next day if I had issues.
We ended up taking the room with two beds and had to sleep separately on our honeymoon. Although the rest of the stay was fine, I noticed a hold on my card for seven days after checking out and have yet to receive a response to my email inquiry.