This guy needs to communicate with guests better. I requested how to get in the day before, then twice the morning of my arrival. I didn't hear from him until 2:30 pm and check in was at 3. I was in Braga at that point and had to go wait in a cafe until I got his email. (It was raining) When I showed up at the place, a couple was outside trying to get in. Then later, after I returned around 8 pm, another couple was outside who couldn't get in. I let them in.