I’ve traveled extensively, and this was by far one of the worst hotel experiences I’ve ever had. The staff was unfriendly, grumpy, and unmotivated—far from the hospitality expected in this industry. Hotel is outdated, with thin walls that allowed us to hear everything happening in the neighboring room. The entire property, including the pool and amenities, felt neglected and in decay. The $35 destination fee is poorly justified, as it can only be used in their restaurants. The Gold Coast restaurant is consistently dirty, with an unfriendly hostess and understaffed service. Despite having a reservation, we waited 20 minutes to be seated. The food was average at best and overpriced. On one occasion, after waiting too long for silverware, my wife grabbed some from an empty table. Shockingly, the restaurant manager yelled at her, claiming she should have asked a server—despite us having already done so. This was appalling and unprofessional. We paid for a bay-view room but were given a partial view dominated by the adjacent building. The hotel blamed the booking agent and refused to assist, despite our agent contacting them multiple times. Housekeeping was another issue. After requesting service around noon, we returned to find the room untouched. The front desk informed us housekeeping only works until 2 PM. Even basic amenities failed—such as the broken parking lot exit machine, which remained unrepaired for three days despite complaints. I would never recommend this hotel.