A bit surprised.
The hotel is highly evaluated, but it's a quite common 4-star hotel. A very beautiful and cozy lobby. We had a deluxe room, but it was surprisingly small. The bed was (VERY) small, too. Only room cleaning by request. One day I requested cleaning, but maybe something got lost in translation, because we only got new towels, and the garbage can was not emptied even though it was vidible full. And no renewal of water bottles or anything, and we actually rand out of toilet paper in a delicate situation.
The breakfast was fine enough, but quite common. I am easy going, but I have stayed at different hotels more than 50 days during 2021, and they all had a bigger breakfast buffet with much more choices. And I know that we all are in a very special situation right now due to the virus, but still...
Finally, I am not dissatisfied, but I had truly expected more.
Nice and polite staff in all corners of the hotel.