The accommodations were great. The room was clean, had lots of windows, and the bed was comfortable. Staff were friendly and helpful. Online check in process was simple, but the Vikey app was often offline, so it could not be used to access the main entrance or room. Once we realized that we could use a code instead, access was easier. However, the door to access the rooms was finicky, and sometimes we had to enter the code several times before the door would unlock. The area is typical of any area around a train station in any major city. However, we felt safe, and did not have any issues at all. Very close to Roma Termini, which made transportation very easy.