6/10 Godt
22. november 2022
Bad service ruined my experience here.
The service level at this hotel surprised me a lot. I did not receive any info about anything when I checked in, so had to go back down and ask a lot of questions, about things like Wi-Fi, where the gym was, etc. The lady in the reception laughed at me at one point because I had to ask her to repeat so many times due to her very bad English.
I did not wish to have my room made up in the days that I was here, which meant that I did not receive more water, so I had to buy extra water myself. But when I asked the reception for more water they wanted to charge me.
I ate at the restaurant the first night, but did not get the 20% discount, which I was to receive due to my booking through hotels.com.
Also, it seemed to be a very big problem helping me get a car to the city center in the day of my departure.
So many things regarding the service at this hotel that was far from okay.
Very little value for the price. I will not be coming back.
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