6/10 Good
Jan 26, 2025
False advertising.
We reserved a suite on hotels.com for 2 adults and 2 children for 160,000 won. The suite is one bedroom, one living room, full kitchen, bathroom and balcony. Upon check-in, parking was beyond full but we managed to squeeze in one spot. Then, we were told that because we have two children with us, we need to pay an extra 15,000 won per child. This is strange since the price quoted by hotels.com clearly stated that the room is for 2 adults and 2 children. Then, we realized that there was not any additional linens or blankets in the room, another extra 10,000 won per set of linens. Then, we realized that the kitchen did not have any kitchenware, no chopsticks, ustensiles, pans, bowls or glasses, nothing else than a coffee espresso machine and 2 mugs. Although there was everything a regular kitchen usually have... everything else was excellent but the nickel and diming has got to stop!
Christian
Christian, 1-night family trip
Verified Hotels.com guest review