Hoteller i Pays de Tronçais

"It was disappointing, very disappointing☹️!! We arrived late and needed a code to enter. It didn't work☹️. We tried to contact the listed emergency number, it didn't work either! We contacted Hotels.com and spoke to a friendly lady. There was good talk, but no solution came. Another guest at the hotel came out of the hotel door (had to get something in his car) and wanted to help us. It resulted in him not being able to enter the door again☹️. My wife and I found another hotel that was open to guests. Now we have paid for 2 nights, but have only received 1 night☹️. How do we get our refund from Hotel Inn Design Montluçon🙏??? Do yourself a favor, don't use the Hotel Inn Design Montluçon if you're staying overnight☹️."