8/10 Meget godt
15. august 2024
Fantastic place but don’t use airport transfer
Casa Lucilo y Nirma was a fantastic place. Very cozy, nice rooftop, best bed and best breakfast I have had in Cuba, Lucilo and Nirma are very nice and it felt a bit like home with the two sweet dogs Nola and Bruno. The place deserves 5 stars but I can only give 4 stars since their son(?)/person in Miami double the price for airport transfer twice. I wrote to the number on Hotels.com to arrange airport transfer. On Hotels.com it said the price was x dollars roundtrip. He wrote back it was an old price on Hotels.com and it was double the price roundtrip instead. I researched and I could see it was still a fair price so I said ok. 6 days before arrival I texted him to confirm. I got an answers 3 days later and then he said I had misunderstood him and the price was double price but each way (even though I had a message from him where he said it was for a roundtrip). And because of the late respond, it was too late to cancel my reservation at the casa. That is very bad customer service! I ended up canceling the airport transfer and I found a much cheaper one. So don’t use their airport transfer.
Jo Brun
Jo Brun, rejse på 2 nætter
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