10/10 Enestående
30. mar. 2025
Serious Safety Issue
I am 79 years old and fell in my handicap accessible room. Was able to drag myself to phone and a very helpful desk clerk called 911. I was not injured, but could NOT get up off floor due to physical issues. I was concerned because I had locked both locks: key card dead bolt card accesss, plus the lock that you physically latch over for added security. Clerk said Marriott had special tool to get in room. Staff could not locate special tool and after much difficulty and about 30 minutes they had to get some type of metal saws-all and cut through entire lock. It just turned out to be a long ordeal without the appropriate tool. Maintenance needs to know where TOOL is. My fall was minor, but if had been a guest locked in and they had serious injury or heart attack, being locked in with paramedics standing in hall 30 minutes might have been a life & death situation. Your staff needs to know where TOOL is located and be trained on how to use it - especially on doors to handicapped accessible room. This failure to gain prompt access to paramedics is a huge failure to serve handicap guests and a lawsuit waiting to happen.
Kathleen C
Kathleen C, familierejse på 2 nætter
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