At the arrival a person took us to our apartment, the apartment have 2 bedrooms 2 bathrooms, 4 beds and living room with kitchen, the towels were dirty, the bed sheets where stained with body fluids we noticed the next morning, my child was taking a shower and the bedroom was flooded, we requested another apartment in better condition, the other apartment have the same setup this apartment the microwave hot water heater and 2 ac units did not work and Cartagena temp is very high very unpleasant for my children, on the 3 day of our stay one toilet was out of service, we tried to request service and never happened my wife was advice that a manager like to talk to us about extra charges, she never show up.. also the building is very tall and use 3 elevators and only 2 were in service, I hear some complaints of another family having issues of not running water in their apartment and some cockroaches, I only sow one death in my bedroom. The only friendly staff was a security guard in the main door entrance checking a wristband to every person, in general the location is close to the beach have a middle size swimming pool, and small store at floor M with a Gym I personally don’t recommend this place for a family with children may be a good option for adults 1 or 2 stars hotel.