2/10 Dårligt
24. februar 2025
Hidden “Experience Fee” - Swindled
After a pleasant stay we were incredibly disappointed to see a Fairlane Hotel “experience fee” of 25 dollars tacked onto our bill after check out. With some digging on their website it seems this fee is to cover the cost of the “complimentary” champagne or water they handed us at check-in as well as a couple of small dining credits. This came across as underhanded and shady and turned a positive into a negative. Why “give” something to someone only to extract the payment of said thing from them later? This is why: to tricking them into dining at the hotel, to hide the fee from hotels.com and to grift while pretending to gift. Finally, to add insult to injury, VIP status with hotels.com entitled one to two complimentary drinks at check-in.
Eric
Eric, rejse på 1 nat
Verificeret Hotels.com-gæsteanmeldelse