At first I was pleasantly surprised to see that I could do an early virtual check-in. When I got to the hotel to “pick up my keys” from the front desk, the receptionist checked me out instead of in. I had to wait for them to fix the mistake while my brother, who did not do the early check-in, went up to his room with my children. While sitting down I eventually felt like someone was standing next to me. I looked up to see the receptionist handing me room keys. After handing me the cards she simply walked away. This incident and the crusty spots on the couch, spots on the wall, crumbs on the trundle bed, and watered down apple juice are why I will never stay at this site.