The room we booked was small, which I expected, more like a small cabin on a ship. The bed was comfortable. My only complaint is that when we arrived at about 12.30pm, we were told that luggage storage was full and early access to our room, which was ready, would be 20 Francs. We were caught, and as I was not feeling well, we paid. Other hotels with similar early check-in rules had previously, with good grace, let us into our room early as we have early check outs, in this case 4.30am. My major concern is that we spoke to reception at checkout about a refund of our 20 Francs and I have messaged the hotel twice and they have not responded. The poor customer is my concern with this hotel. As the luggage storage was full, I feel some good customer service to offset this promised option, as given by others, should have been utilised here.