We booked an executive double. The room we got was completely substandard. The overhead shower was broken, the window was cracked, the window didn't shut properly, the blind was broken, the floor strip between the bedroom and bathroom was loose with screws sticking up, the hand soap pump didn't work, there was no loo roll holder. On top of this, because the blind was broken, we didn't see that the window was open when we arrived, with a flat roof outside connecting multiple other rooms. This is a huge security risk, especially when the window is broken. Additionally, the room was by the kitchen and it was super noisy; sounded like a generator turning on and off every few minutes. In the morning, when we went to discuss with reception, they confirmed we weren't even in an executive room. While I am grateful we were moved to a better room for out second night, we shouldn't have been in a basic room to begin with and the room was totally unsuited to having people stay in it anyway. I will not be reusing.