I chose this hotel because of the great reviews. With a "9" rating, I was surprised with our stay. Customer service at the front desk was great. At check in, I was asked if I preferred one floor over the other. I asked to be placed in a room where we could potentially see fireworks, she did just that. When we arrived in the room I was surprised how run down the furniture was and the lack of cleanliness in the room. The furniture was beat up, the armchair in there was long over due for a shampooing, the vents were filled with dust, the legs on the fridge were broken, the tv dimmed down after a couple of minutes of use and the tiles in the bathroom we're coming up. I was also surprised that rather then each room having it's own microwave, there was one communal microwave for the whole floor to use (also in much need of cleaning). Breakfast was subpar. The pancake machine was broken on the 1st day. Both mornings the hot foods did not change. Signage on the hot foods would be nice as well as a change in hot items daily. The pool is in much need of maintenance and cleaning. We found multiple used bandaids on the floor, yuck. Also the elevator needs attention as well, carpet can use shampooing and daily cleaning would be nice. I also witnessed the person tending to the breakfast area get snappy when a guest simply mentioned that there were no forks available. Overall, for almost $200 a night, I expected more. Pros: good water pressure, comfy firm bed, location