Our stay was disappointing. At check-in (3 PM), our room wasn’t ready, and a promised 5-minute wait turned into 30 minutes. When we asked for water, we were directed to buy it from the café. After sharing our concerns, the team leader offered complimentary drinks.
Key facilities like the pool, beachfront lounge, and restaurant were unavailable. An event directly in front of our room played loud music past 11 PM, vibrating the walls. When we called the front desk to ask when it would end, no one answered.
We paid a premium price for a mediocre, far-from-relaxing stay. We want a full refund.