4/10 Rimeligt
1. marts 2025
Poorly run hotel, awful service, overworked staff
We are shocked and appalled by how poor the service was at the Hilton after paying over $1,000 per night. The number of staff and amenities were not enough for the amount of guests staying at the hotel. We felt bad for the staff who were running off their feet. There seems to be serious management issues or management is too cheap to staff the hotel appropriately. Both check-in and check-out had long chaotic lines, with only 3 of 6 check-in desks open. The pool/beach towel kiosks were only staffed until around 6pm, despite the pools being open to 10pm (so you couldn’t get towels in the evening). We booked a large multi-bedroom multi-bathroom suite for 6 guests but only had enough towels, linens, and pillows for 4 guests, despite 6 guests on the reservation. I could go on about how poorly run the hotel was, but I am running getting close to the character limit for the my review. Not what we expected for the price.
Brett
Brett, rejse med venner på 8 nætter
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