I booked flight+hotel package via Expedia. I was the only flight passenger therefore by default the room was booked for 1 guest. I arrived with a friend and was charged 50% (350,000 vnd) of the room price for an extra guest. To be clear, the difference between 1 & 2 guests on Expedia is only $2. In my personal experience, no hotel ever adds surcharge for additional guest when the maximum number of guests is only 2. I paid the surcharge just to get the room, and in 5 minutes I called Expedia and changed the guest number to 2. Then Expedia contacted the hotel on my behalf for a refund of the surcharge and the hotel refused to refund me! Expedia then asked for an upgrade and was told there were no other rooms available (I highly doubt that!) To make matters worse, I received a message from management saying if you make a mistake in your booking, then you have pay the extra, that's the hotel policy. Seriously? It feels like this hotel is out to capitalize on the guests' mistakes. Like they're playing a game of "gotcha." Despicable practice. I would never stay here again.