4/10 Rimeligt
30. september 2022
Our 2 night stay was a fiasco.
1. the beams in the room were so low we kept hitting our heads, We were told to be careful and laughed at.
2. sat outside to have drinks it took 20 minutes for them to find no Compari then rudely asked So what do you want?
3. because we complained of the beams they were nice enough to change rooms to a larger one across the hall but never texted or called to inform us. At midnight we find a note on the bed with key for other room. Moving our belongings across the door slammed shut with key in the light activation unit. That is when the real problems staarted NO ONE is on premises phone has only fire and police and reception {with no living person there}. With luck the first key had a number and person answered and said they would be there in 10 minutes. We waited 30 minutes in the room and finally I went down and there was said person standing at reception. Silly me but I would have thought she would have come up to the room. We asked for manager or owner, owner lives in another country, so no one to help move suitcases or speak to in English.
4. In the am 2 people I assumed the mgr. and our check in person were waiting. They could do nothing but refund the drinks and told us to contact Expedia.
We feel if we were told of the accommodation they were making earlier we would have come and handled the move in the early evening not at midnight.
Our selection of this hotel fit our criteria for a castle stay, location and a 4 star rating. not a 4 *
Reinhard
Reinhard, romantisk rejse på 2 nætter
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