Based on the pictures of the hotel, I expected a lot more from the business, but I was sadly disappointed. When I first walked into the business, I noticed the condition of the hotel appears to have diminished a bit. It felt more like a motel than a hotel. The service at reception was average; nothing to write home about. Unfortunately, this was only a precursor to the quality of the rooms. The online pictures showed the rooms as bright, inviting, and cared for; however, the rooms I received were a stark contrast to those expectations. The rooms were dingy, cramp, a table with a damaged corner, dirty walls with multiple stains, and a whole bunch of scuff marks everywhere around the room. The bathroom was dirty with mold growing in the cracks. It seems there was a lack of care in keeping things presentable and sanitary. For a hotel rated 8.4/10, I expected a lot more from the reputation. Sadly, it seems the rating was more a representation of perhaps their past achievements and not their current performance. It was my last few days in Vietnam and this left quite the sour taste in my mouth. I returned the keys within an hour of receiving the room and left. I found a different hotel that had better quality, better service, and cleanlier than The Alcove