6/10
The hotel is modern, well situated and convenient. And it will no doubt be even better when current renovations are completed. The mediocre rating is because of some failures during the stay. For starters, we are still wondering why there was a belief that two coat hangers would suffice for two people. Or why there were no hand towels. Not only had they not been provided, but they simply didn’t exist. In a city keen on hygiene, this is surprising. But finally, staff seemed generally disengaged and at checkout even dismissive.
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