After 10 hours of travel, we arrived at the Bayleaf Intramuros Saturday at 6.30 p.m. ready for a shower, a vue of the city and thena night out. However, the prepaid room (confirmation specifically stated that it was with a view of the city) was not ready - we could only get a 'blinded' room /room without windows! No excuse was made and we were asked to wait 30 mins. After half an hour we returned, but the room was still "in the process of being cleaned'". We objected, and had to involve more staff from the reception. Finally, we got the room we had paid for, almost an hour later.... Except from this unprofessional welcome, the hotel was great in every way - room, service, food and especially the rooftop terrace!