You can have only 4 star when you are only providing half the service expected.
I had upgraded to a luxery room, and this is what I got.
The room is half warned out, one of the lamp in the ceiling is hanged out of its sockets, the floor is in need of a refurnish, the floor panels are in some places of their place. and most importantly is a big room, and in that big rom is placed a 180x200 bed, yes thats the normal size dobelbed, but when putting some big pillows 5 in each side, its becoming small, and I'm a big guy on 200 cm.
Then going to the resturant which is closed, its only the bar thats is open with the bar meny, which is thé same as the roomsservice, ok, but on that menu only half of the 10 meals was avaibla because of, yeah some bad surplier.......its a 4 star hotel, come on hotel.
The parking was working fine, and the breakfeast was very good, but not corona freindly.